Customer terms and software license

These terms cover access to 11OneDock, operated by Tony Wallace individually from Florida, United States, by participating accounting firms and their authorized users. 11OneDock is separate from 11One Accounting. The operator does business as 11OneDock. Accept only if you have authority to act for the firm or account concerned. Acceptance must be affirmative, through an acceptance flow or a separate electronic or written agreement; simply reading this page does not record acceptance. These terms do not silently replace an existing signed agreement. A separately agreed contract controls to the extent it expressly conflicts with these terms.

Service and permitted use

For the duration of authorized access, the operator grants the participating firm a limited, nonexclusive right to use the hosted service for its authorized business activities. Firms may invite employees and clients within their access permissions. No ownership of the software is transferred. Resale, sublicensing and unauthorized third-party access are not permitted; rights available under applicable law remain unaffected. Third-party components remain subject to their applicable licenses.

Nothing in these terms limits rights granted by the licenses of third-party components. Their terms and source materials are available in the third-party notices, including the unchanged PDF fonts and corresponding source.

11OneDock provides software for organizing accounting work, evidence, communications, review and delivery. It is separate from the accounting firm’s professional engagement. Software outputs, internal review labels and AI suggestions are not an audit, professional assurance opinion, tax filing or substitute for the firm’s judgment.

Accounts and authority

Each user must have authority to access the relevant firm and client records. Firms are responsible for assigning appropriate roles and removing access when no longer needed. Users must protect passwords and verification methods, use required authentication controls, and promptly report suspected misuse. Do not share an account as a substitute for individual access.

Customer records

The firm and its clients retain their applicable rights in the records they provide. They grant only the permissions needed to host, process, display, transmit and preserve those records for the authorized service. The firm must have the necessary rights and instructions to upload records and connect third-party accounts.

The firm remains responsible for checking completeness, classifications, reconciliations, period assignments, permissions and deliverables. A balanced report or completed task is not proof of complete or correct books. Keep appropriate independent records and exports for professional and legal obligations.

Integrations and payments

Third-party connections require the provider’s authorization and may depend on subscriptions, consent, availability and API limits. Displaying a provider does not promise a working integration or every feature in the provider’s own interface. Provider fees and terms are separate. Data may be incomplete or stale; users should check displayed source and synchronization information.

The proposed payment-link flow directs a user to a clearly identified provider, such as QuickBooks, to enter and authorize payment there. The provider handles processing. 11OneDock does not gain authority to move money merely by displaying a link, preparing an invoice, approving a report or recording payment status. Any future payment-initiation functionality requires separate implementation, authorization and applicable terms.

AI and automation

Operational AI is disabled in the current pilot configuration. Any later activation is subject to firm controls, applicable entitlements and disclosed provider terms. Suggestions can be incorrect or incomplete. Users must review them before relying on them or sending them to others. Uploaded content and email instructions cannot grant authority to change permissions, approve work, send communications or post financial entries.

Acceptable use

Do not use the service unlawfully, access another firm’s records without authorization, upload malicious content, bypass access controls or disrupt the service. Security research and testing require an agreed scope. The operator may restrict access when reasonably necessary to address misuse or protect the service, with notice and an opportunity to resolve the issue where appropriate.

Pilot status, fees and changes

The current service is a development pilot with free access during launch validation. Features and availability may change, and some integrations remain unavailable. No guaranteed uptime, completion deadline or service-level commitment is created by these terms. Future paid services would require separate notice and affirmative agreement; this page does not activate a subscription, alter an existing complimentary arrangement or authorize automatic charges. Third-party services may have their own fees and terms.

Ending access and handling records

You may request closure through support. A firm administrator must authorize shared workspace closure; an individual can request removal of their own access without erasing firm records. Request needed exports before closure. We will coordinate the available format, scope and closure steps after verifying authority. We may end access for material breach, legal necessity, security risk or discontinuation. Except where urgent action or law prevents it, we will give notice and a reasonable opportunity to retrieve available records. The current deletion-request process requires identity and authority verification. Disconnecting a provider is separate from ending a subscription or deleting imported information. We confirm completed actions and any lawful retention exceptions; do not assume an export or deletion is complete before confirmation.

Privacy, warranties and responsibility

The privacy policy describes information handling. Any additional data-processing agreement required for a particular use must be established before that use. To the extent permitted by applicable law, this early-access service is provided as available without a promise that it meets every requirement or is free of errors. Implied warranties are excluded only to the extent the law permits.

Each party remains responsible for its own conduct and obligations. Nothing here excludes rights or liabilities that cannot lawfully be excluded or excuses applicable privacy, security or other legal duties. These terms impose no mandatory arbitration, class-action waiver, automatic indemnity obligation or monetary liability cap. A different allocation requires a separately agreed contract.

Law, disputes and changes

Florida law and applicable United States federal law govern these terms, subject to mandatory law applicable to you. Contact support to seek an informal resolution; this does not prevent urgent relief or exercising statutory rights. No exclusive court venue is imposed.

We identify revised terms by version and give notice of material changes. Where acceptance is needed, we request it; publishing an update alone does not fabricate acceptance or retroactively alter a separate agreement. If a provision is unenforceable, the remaining provisions continue to the extent permitted by law.

Contact and acceptance

For support during the pilot, email 11onedocksupport@gmail.com. This inbox also handles privacy inquiries. Describe the issue without attaching client financial records, passwords or verification codes. Send contractual notices to the same address. We may send service notices to the account or firm administrator’s registered email; keep it current. These contact methods do not change any legally required method for formal service of process. No acceptance is inferred from viewing this page.